[Gimp-web] webmasters alias

[Raphaël Quinet]

On Fri, 5 Sep 2003 13:13:08 -0500, Shawn T Amundson <amundson@gui.org> wrote:
> Interesting.  I think it used to include that webmaster file from the
> aliases file.  Does Exim actually have some special list handling?
> I was only looking at the aliases file.

You can define how addresses are expanded by adding some lines in the
/etc/aliases file, but you can also create separate files in the
/etc/mail/lists/ directory.  This allows you to set different access
rights for these files so that they can be maintained by different
users or groups.  Anyway, the aliases file seems to take precedence,
as I verified using the "-bt" option.

> Bugzilla is way too complex for a lot of people, so I'd recommend that
> both methods be listed on the contact page.  At one time, we were going
> to setup request tracker to handle webmaster mail, but at the time there
> was little to no interest in it by anyone involved, and setting up a
> request tracker only I would use would be pointless.

This issue was discussed several times (for the GIMP, not specifically
for the web site) on the developers mailing list and during GimpCon.
Bugzilla may be a bit hard to use, but it is very useful because this
is the best way to ensure that several contributors can take care of
outstanding bugs, track their status and ask for comments from the bug
reporter.  These things would be difficult to do using simple e-mail
or even using a mail-to-bugzilla gateway.

The situation is a bit different for the bugs related to the web site
some of the issues can be dealt with immediately and do not require a
good bug tracking system.  But some other issues will need more
discussion or may be too complex to be solved immediately, in which
case it is useful to allow several people to keep track of their
status.  We could use a simpler bug tracking system such as Jitterbug
or GNATS, which allow submissions by e-mail without having to register
in any way.  But it is better to use Bugzilla because this is already
used by the developers and it may be necessary to reassign bugs from
one to the other.  For example, a live copy of the help pages will be
hosted on the GIMP site and it is possible that some issues will be
re-assigned between the web site, help system and application.

So I would like to encourage people to use Bugzilla.  I still want to
allow them to use e-mail if Bugzilla scares them, that's why I kept
the e-mail address on the web page.

-Raphaël